Privacy Policy

AleviaCareMatch.com

Effective Date: January 30, 2026
Last Updated: January 30, 2026

When you submit an inquiry through our Services, we may connect you with senior living communities and care providers throughout the State of Texas to help find the best fit for your loved one. Please read this policy carefully to understand how your information is handled and how to manage your preferences.

Section 1 — Who We Are

Alevia Home Healthcare LLC, doing business as AleviaCareMatch ("AleviaCareMatch," "we," "us," or "our"), is a senior living placement and referral company serving families throughout the State of Texas. We operate in compliance with Texas Business & Commerce Code Chapter 121, which governs senior living referral agencies in Texas. The senior living communities and care facilities to which we refer clients are independently licensed by the State of Texas.

Our website at www.aleviacarematch.com, along with our telephone consultations, text message communications, email correspondence, and placement guidance services, are collectively referred to in this document as the "Services."

By accessing or using our Services in any capacity, you confirm that you have read, understood, and agreed to the data practices described in this Privacy Policy.

Section 2 — Definitions

For the purposes of this Privacy Policy:

• "Personal Data" refers to any information that identifies, describes, or could reasonably be linked to you as an individual, including your name, phone number, email address, health and care needs, or location.

• "Inquiry" means any request for placement assistance submitted through our website, by phone, by text, or by email.

• "Referral" means the act of connecting you or your loved one with a senior living community or care provider based on your stated needs and preferences.

• "Care Partner" refers to any assisted living facility, independent living community, memory care facility, boarding home facility, or other licensed or permitted senior care setting in the State of Texas with whom we share your information for the purpose of facilitating a Referral.

Section 3 — Information We Collect

3.1 Information You Provide Directly

When you reach out to us for placement assistance, we collect the information you voluntarily share, which may include:

• Full name and contact information (phone, email, mailing address)

• The name and relationship of the person needing care

• Health conditions, mobility level, memory care needs, and daily living assistance requirements

• Geographic preferences within the State of Texas

• Budget range and insurance or payment type (private pay, Medicaid, Veterans benefits, etc.)

• Any additional context you choose to share about your family's situation

3.2 Information Collected Automatically

When you visit our website, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URL

• Interaction data such as clicks and form submissions

3.3 Information From Third Parties

We may also receive information about you from external sources, including healthcare professionals, hospital discharge planners, social workers, referral partners, or digital advertising platforms who direct families to our Services.

3.4 Reviews and User-Generated Content

You may request removal of your review form the AleviaCareMatch website at any time by contacting us at info@aleviacarematch.com. We will process removal requests within 30 calendar days.

Please note that AleviaCareMatch has no control over third-party platforms, websites, search engines, or other entities that may have independently cited, indexed, shared, or republished your review. Removal of your review from our website does not guarantee its removal from any third-party source, cached search engine result, social media platform, or external directory. Requests for removal from third-party platforms must be submitted directly to those platforms.

Reviews reflect the individual experiences of families we have served. Results and experiences may vary. AleviaCareMatch occasionaly asks clients to share their feedback. All reviews are voluntary and represent the honest opinions of the individuals who submitted them. We do not offer incentives or compensation in exchange for reviews. Reviews displayed on this website may not represent every client experience.

Section 4 — How We Use Your Information

We use the information we collect exclusively for the following purposes:

• Placement and Referral Services: To assess care needs and connect you with the most appropriate senior living options throughout Texas.

• Direct Communication: To follow up with you about available communities, schedule facility tours, and provide guidance throughout the placement journey.

• Service Improvement: To analyze how our website and services are used so we can continuously improve the experience for families we serve.

• Marketing Communications: To share relevant information about senior care options or AleviaCareMatch services. You may opt out at any time.

• Legal and Regulatory Compliance: To fulfill our obligations under Texas law, including mandatory reporting of suspected elder abuse or neglect as required by applicable statutes.

• Security: To detect and prevent fraudulent or unauthorized activity on our platform.

Section 5 — How We Share Your Information

We believe your Personal Data deserves careful handling. We share your information only in the following circumstances:

5.1 With Your Consent — Care Partners

With your express consent, we will share relevant Personal Data (such as care needs, location preferences, and budget range) with Care Partners to identify available and appropriate senior living options. We obtain this consent during our initial conversation with you and will not refer you to any facility without your knowledge and agreement.

5.2 With Service Providers

We work with third-party companies that help us operate our business, including web hosting, customer relationship management (CRM), email delivery, and website analytics. These providers access your information only as necessary to perform services on our behalf and are contractually required to protect it.

5.3 With Advertising and Analytics Partners

We may use third-party tools such as Google Analytics and Meta advertising platforms to understand website traffic and reach families searching for senior care. These partners may receive technical data such as your IP address and browsing behavior on our site.

5.4 As Required by Law

We may disclose your Personal Data to government agencies, courts, or law enforcement when required to do so by applicable law or when necessary to protect the safety and rights of our clients or the public.

5.5 In a Business Transfer

If AleviaCareMatch is involved in a merger, acquisition, or sale of all or part of its assets, your Personal Data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your data becomes subject to a materially different privacy policy.

5.6 Aggregated, Non-Identifying Data

We may use anonymized, aggregated data (such as the total number of families assisted in a given quarter or the most common care types requested) for internal reporting or industry research. This data cannot be used to identify any individual.

Section 6 — Your Consent and Opt-Out Rights

6.1 Consent to Referrals

When you submit an Inquiry, you consent to being contacted by AleviaCareMatch guides and, where applicable, our Care Partners regarding available senior living options. You may withdraw this consent at any time by:

• Emailing us at info@aleviacarematch.com

• Calling us at (281) 746-9963

• Texting "STOP" to (281) 746-9963

6.2 Telephone and Text Message Communications

IMPORTANT NOTICE: By providing your phone number and submitting an Inquiry, you consent to receiving calls and text messages from AleviaCareMatch and our Care Partners. These communications may be made using automated dialing systems or pre-recorded messages, even if your number is listed on a state or federal Do Not Call registry. You are not required to provide this consent to receive placement assistance from AleviaCareMatch.

To opt out of text messages at any time, simply reply STOP to any message you receive from us. To opt out of phone calls, notify your AleviaCareMatch guide directly or email us at info@aleviacarematch.com.

6.3 Opt-Out of Data Sharing for Marketing

To opt out of having your Personal Data shared with advertising partners for targeted marketing, contact us at info@aleviacarematch.com. Note that opting out of targeted advertising does not remove you from our placement services or prevent all advertising content from appearing to you online.

6.4 Texas Referral Agency Rights

In compliance with Texas Business & Commerce Code Chapter 121, you have the right to:

• Request immediate cessation of all contact from AleviaCareMatch, in writing

• Access your referral records within 30 calendar days of a written request

• Know which Care Partners have received your information

• Confirmation that we will never refer you to a facility in which any AleviaCareMatch employee or their immediate family member holds an ownership interest

Section 7 — Cookies and Tracking Technologies

7.1 Types of Cookies Used

Cookie TypePurposeNecessaryCore website functionality — required for forms and navigationFunctionalRemembers your preferences and improves your experienceAnalyticsMeasures site traffic and user behavior (e.g., Google Analytics)AdvertisingDelivers relevant ads to families searching for senior care throughout Texas

7.2 Managing Your Cookie Preferences

You may disable or manage cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Section 8 — Data Security

We take the protection of your Personal Data seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Access to Personal Data within our organization is restricted to team members and contractors with a legitimate business reason to access it. While we work diligently to protect your data, no system is completely immune to risk, and we cannot guarantee absolute security.

Section 9 — Data Retention

We retain your Personal Data for as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, and enforce our agreements. In accordance with Texas Business & Commerce Code Chapter 121, we maintain referral records for a minimum of three (3) years from the date of your Referral. When data is no longer needed, we securely delete or anonymize it.

Section 10 — Children's Privacy

AleviaCareMatch's Services are designed for adults seeking senior care options for themselves or a family member. We do not knowingly collect Personal Data from children under the age of 13. If you believe a minor has submitted information through our Services, please contact us immediately at info@aleviacarematch.com and we will promptly delete it.

Section 11 — Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your Personal Data:

• Right to Know: Request information about what Personal Data we have collected about you and how it has been used or shared.

• Right to Deletion: Request that we delete your Personal Data, subject to certain legal exceptions.

• Right to Correction: Request that inaccurate Personal Data be corrected.

• Right to Portability: Receive a copy of your Personal Data in a portable, machine-readable format.

• Right to Opt-Out: Opt out of the sale or sharing of your Personal Data for targeted advertising purposes.

• Right to Non-Discrimination: We will never deny you our Services, charge you a different rate, or provide a different level of service because you exercised any of these rights.

To submit a privacy rights request, contact us at info@aleviacarematch.com or (281) 746-9963. We will verify your identity and respond within 30 calendar days as required by applicable law.

Section 12 — Third-Party Websites and Services

Our website may contain links to third-party websites, including senior living community websites and resource directories. This Privacy Policy applies only to AleviaCareMatch's own Services. We encourage you to review the privacy policies of any third-party site before sharing your information.

Section 13 — Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in law, technology, or our business operations. The "Last Updated" date at the top of this document indicates when the most recent revision was made. For material changes, we will provide advance notice via email or a prominent notice on our website. Your continued use of our Services after any revision constitutes your acceptance of the updated Policy.

Section 14 — Contact Information

For privacy-related questions, to exercise your rights, or to opt out of any communications, please contact us through any of the following channels:

• Email: info@aleviacarematch.com

• Phone/Text: (281) 746-9963

• Website: www.aleviacarematch.com

• Mailing Address: Alevia CareMatch, 25799 Interstate 45 N, Ste. 4092, The Woodlands, TX 77386

We are committed to responding to all privacy inquiries within 30 calendar days as required by applicable law.

Section 15 — SMS Messaging Terms and Conditions

15.1 Data Sharing Commitment

AleviaCareMatch is firmly committed to protecting the privacy of your mobile communications. We do not share customer data with any third party for promotional or marketing purposes. Furthermore, mobile opt-in consent and phone numbers collected for SMS communications are never shared with any person or entity for any purpose whatsoever. This exclusion applies regardless of any other data-sharing provisions described elsewhere in this Privacy Policy — your mobile opt-in data stands apart and is always protected.

We will never sell your mobile phone number. We will never provide it to a data broker, lead aggregator, or third-party marketing firm.

Promotional Messages: If you have separately opted in to receive promotional communications from AleviaCareMatch — such as special announcements, senior care resources, community spotlights, or service updates — we may contact you via SMS or email for those purposes. You may opt out of promotional messages at any time by replying STOP to any text message or by emailing info@aleviacarematch.com. Opting out of promotional messages does not affect your ability to receive service-related communications related to your active placement inquiry.

Types of Messages:
Types of messages may include account notifications, appointment reminders, and service updates.

Opt-Out Procedures:

• To stop receiving messages, reply STOP to any SMS.

• You can also opt out by contacting us at (281) 746-9963 or info@aleviacarematch.com.

Getting Help:
For help with our SMS program, reply HELP to any message or contact us at (281) 746-9963 or info@aleviacarematch.com.

15.2 Program Description

AleviaCareMatch's SMS messaging program is designed to support families on their senior care journey. Messages sent through this program may include:

• Responses to questions you submit about senior living options in Texas

• Updates about placement options relevant to your loved one's care needs

• Appointment confirmations for facility tours or consultations

• General support and guidance throughout the placement process

Message frequency will vary based on your individual communication needs and the stage of your placement journey. You will not receive unsolicited bulk promotional messages.

15.3 How to Opt Out (STOP)

You may cancel SMS communications from AleviaCareMatch at any time. Simply reply STOP to any text message you receive from us. Upon receiving your STOP request, we will send one final confirmation message notifying you that you have been successfully unsubscribed. After that confirmation, you will receive no further SMS messages from AleviaCareMatch unless you choose to re-enroll by contacting us again.

15.4 How to Get Help (HELP)

If you experience any issues with our messaging program or have questions about your messages, reply HELP to any message you receive from us. You may also reach our team directly at:

• Email: info@aleviacarematch.com

• Phone: (281) 746-9963

15.5 Carrier Disclaimer

Wireless carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered text messages. Delivery of messages is subject to carrier network conditions and is outside the control of AleviaCareMatch.

15.6 Message and Data Rates

Standard message and data rates may apply to SMS messages sent to and received from AleviaCareMatch, based on your individual wireless plan. Message frequency varies. For questions about your text plan or data plan, contact your wireless carrier directly.

15.7 Privacy Questions

For any questions regarding how your mobile information is handled, please refer to the full Privacy Policy contained in this document or contact us at info@aleviacarematch.com.